Frequently asked questions

1. How do I book the wedding?

You do this online at spahouses.co.uk

Midweek wedding - book the Dalgarven secret hideaway spa suite and then add on the midweek wedding package.  Add on guests in excess of 20 and any other required extras such as additional rooms.   If you want to say more than one night you need to make a separate booking.  If the hideaway suite is not available for your chosen day, we can give you another 4 poster bedroom instead at discounted price of £100 but no spa access is provided.   Contact us by email for this. 

Exclusive use - again do this on spahouses but select the dalgarven catered spa and wedding venue 

2. If I book the whole venue, am I sharing facilities with anyone?

You have your own bar, function suite, side garden area, lounge/function suite and spa facilities which are for your use only, You can, if you prefer, book an add-on for bar and conservatory so there is no-one else on the entire site apart from your group for the duration of stay.

Is it possible a wedding is on during my stay?

No, weddings are only bookable with either booking the secret hideaway spa suite and wedding add on or if you have exclusive use of the venue for the weekend. 

3.  What if I have only 10 people?

Our exclusive use price is fixed at 20 so you will either have to pay more PP or invite others to make it more economical or stay midweek and book secret hideaway spa and extra rooms.  If our venue is not booked out exclusively for the weekend we will offer the secret hideaway deal on Friday and Saturday nights as well. 

4.  Do you cater for dietary requirements?

Yes of course. Our menu is designed to give choices for gluten free and vegans, just detail any requirements when you are booking and we will pick that up

5.  Is there plenty of parking?

Yes, we have loads of spaces

6.  Do i have to share the hot tub etc with anyone not in your group?

Only if you are coming for day spa, i.e. not staying overnight

7. Can we use the hot tub late?

Our curfew is 10pm. Of course you can party away in the disco room to the small hours after if you have an exclusive use booking. 

8.  Can I come and see the venue?

Of course, just get in touch via email and we will organise that.  

9. Can we bring our own alcohol?

Sorry no. This is a licenced premise. We do provide drinks with package and offer our exclusive use guests a discounted drinks package so it's not ridiculously more expensive than bringing your own. Bear in mind you have your own drinks butler to serve you making it a relaxing experience for all involved. If you have booked an overnight spa break you are able to pre-order drinks at discounted prices.

10.  When do I have to notify you of final numbers?

If you are in a wedding party, please book estimated numbers by the payment due date. We can adjust this a bit 2 weeks before the big day. 

If you are not in a wedding party, we need final numbers 3 weeks before arrival so please drop us a quick line and we will adjust the booking at our side to make sure therapists are booked in for your treatments.

11. How can I pay?

Our preferred payment method for exclusive use is online at spahouses.co.uk but we appreciate our wedding groups in particular will want to see the venue so our staff can book online for you there and then if you want to go ahead and take payment via our debit card machine.  The balance would be paid by you online on the due date on your booking confirmation 

12. I'm staying midweek.  Are spa treatments included in the price?

No, you can book spa treatments and catering by adding on the value package online or eating in our public conservatory restaurant. You can add breakfast on and dine in our conservatory in evenings

13.  What if I have more than 20 people for exclusive use?

Weekend groups can stay for free and it will be mandatory to book the catering and spa package for additional guests.  Midweek guests can just pay for individuals by adding on breakfasts or the full catering and spa package.

Our maximum number of guests is 28 so you would be adding on 13 more packages if you had 28 guests in your group.

14.  I have got the function suite as part of my exclusive use booking, can I invite others into the venue who are not staying?

Yes, but they will not be permitted to bring alcohol into the venue and any guests in excess of 20 who are staying over must pay a modest fee for staying and having breakfast.  If we find bottles and cans that are not from our bar, we will levy a corkage charge and deduct from your refundable security deposit

15.  Do you offer a wedding co-ordinator and preferred suppliers?

No,  whilst we offer a package to keep things simple, we understand that your wedding is unique to you and therefore do not insist you use any specific suppliers for the service. You can , if you think you need one, find wedding co-ordinators online and we will happily answer any questions from them by email.

16.  What is not included in the wedding?

The price for the wedding covers only the items specifically mentioned. For avoidance of doubt the following are NOT included 

Entertainment - that is up to you to organise

Wedding favours 

Photographer

Wedding cake

Decorations and flowers (we provide 2 candelabras for the wedding ceremony)

Pipers

17. What time is the wedding ceremony and dinner

If you have a day wedding or a one night stay package, the ceremony  is 430pm. We provide you with access to this area from 330pm-530pm and our staff will be busy organising the chairs and set up between 3 and 330

The dinner is at 730pm and your guests can have drinks in your private bar area after the ceremony as well as the public bar and can sit outside in your private beer garden, weather permitting

The evening buffet will be served at 930pm.

If you have booked the platinum package AND have exclusive use of the conservatory, you can have the wedding at whatever time you like. 

18.  I'm coming for a day spa, can I decide to stay over once I'm there?  

If we don't have the secret hideaway suite booked already, you can book that.   We don't typically offer other rooms individually.